With
no visual or vocal tone cues we get easily lost and miscommunications spring up
where they would easily be avoided.
So what do you do when miscommunication happens and an argument
starts to arise? Let me suggest that you use the five keys of communication.
First: The disarming technique. To use this you find the truth in what they’re
saying, it doesn’t matter how ridiculous their words sound, there is always at
least a little kernel of truth in it. So find the kernel of truth and
acknowledge it. My mom is the perfect example of this. My brother would throw a
fit every time he got in trouble, whining that she hated him and he was always
punished more and on and on. She told him that he was right, he does get
punished more than the rest of us. He was stunned. This will throw them off so much that it will
give you the opportunity to move on to step two. Step two is to have empathy
with their thoughts and feelings. My mother instantly swooped in and said that
it must be hard to feel picked on all the time. She then transitioned
effortlessly into step three which is a gentle inquiry. She asked him what they
could possible do together to make it better, asked what made him lash out in
the first place so that he was punished. They talked for a while about he felt.
Them came step four, an I feel statement. These statements are best formatted
as When _____________ I
feel___________ because________ I would like__________. This step is very tricky, it is not meant to
assign blame or make them feel bad, it is meant to clearly explain your
feelings. The statement my mon gave was something like this, When you misbehave
then yell at me I feel upset because it makes me think that I was not a good
enough parent and that I did not do enough to teach you I would like for us to
both use our words and hopefully you can talk to me instead of lashing out.
Step number five is to express genuine appreciation and admiration. She told
him that she really loves having him as part of the family and that she would
never want to do anything to hurt him. The biggest key to that is that she was
genuine and sincere.